The spa is located in the Dominican Republic. Our spa team’s primary language is Spanish and our guest’s primary language is English. As it pertains to retail sales, how can I bridge that language barrier into making home care recommendations to our guests? Our guests want expert therapists to personalize their experience but communication is necessary for this to occur.
Karina Chung, Spa and Wellness Manager
Amanera, Dominican Republic
Daniel Martinez, Spa Manager, Casa Del Mar Golf Resort & Spa, Los Cabos
DANIEL: What would be the key points to develop a solid treatment that makes a reference to Mexican roots and culture.
Masiel Sabala, Spa Manager, Casa De Campo Resort & Villas, Dominican Republic
Masiel: What kind of events help to make the spa more popular?