Expert Panel: How can we use dynamic pricing to maximize profits? with Cheryl Sott

How can we use dynamic pricing to maximize profits?   By Raúl Díaz Spa Manager St. Somewhere Spa Margaritaville Island Reserve Cap Cana Dominican Republic           By Cheryl Sott VP Asset Management Trilogy Spa Holdings         If capacity is constraining your spa, the best time to […]

Expert Panel: Q&A with Maxime Cormier

covid reopening

The reopening of resort and hotel spas has been a slow progression since the pandemic. What is your estimated percentage of hotel guests that use the spa during this reopening phase and are you seeing their average spend increase or decrease?   Monica Sanabria Gerente de spa / Spa manager Tabacón Thermal Resort & Spa […]

Expert Panel: Q&A with Bonnie Baker

expert panel touchless

What type of touchless therapies are well received by guests and what percentage of our sales could these represent?   By Elizabeth Gutierrez Spa Manager Esencia Spa Riviera Maya, Mexico   Bonnie Baker Consultora Spa / Spa Consultant Satteva Wellness Group There is a wide diversity of touchless therapies gaining popularity now as […]

Expert Panel: Q&A with Cheryl Sott

We currently live in a reality where customers are more and better informed about the different ingredients and beauty products. Looking at this overview, what is the projection and vision that spa leaders should have in the search for organic, vegan treatments? Is it considered only a passing trend or is it here to stay?

Expert Panel: Q&A with Bonnie Baker

How many ways can halotherapy be used in a spa and integrated into the menu of services?

Spa Team
Chileno Bay Resort & Residences
Los Cabos, Mexico

Expert Panel: Q&A with Cheryl Sott

K Chung Headshot

The spa is located in the Dominican Republic. Our spa team’s primary language is Spanish and our guest’s primary language is English. As it pertains to retail sales, how can I bridge that language barrier into making home care recommendations to our guests? Our guests want expert therapists to personalize their experience but communication is necessary for this to occur.

Karina Chung, Spa and Wellness Manager
Amanera, Dominican Republic