Expert Panel: Q&A with Cheryl Sott

K Chung Headshot

The spa is located in the Dominican Republic. Our spa team’s primary language is Spanish and our guest’s primary language is English. As it pertains to retail sales, how can I bridge that language barrier into making home care recommendations to our guests? Our guests want expert therapists to personalize their experience but communication is necessary for this to occur.

Karina Chung, Spa and Wellness Manager
Amanera, Dominican Republic