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Happy New Year!
I hope each and every one of you enjoyed the festive season with your loved ones. Although I am away from my home country and family, the friends I have made here in Mexico have become a family to me and I am truly grateful.
While feeling so fortunate and grateful my thoughts turned to you, my readers, the professionals of the Mexican spa industry and to my advertisers who have supported Spa Professional Mexico during its first year of business. I would like to thank all of our readers for the support we have received throughout 2011. It is this support that has made all the hard work truly worthwhile.
I would also like to extend my gratitude and appreciation to our advertisers, as it is their support that makes Spa Professional Mexico magazine possible as a free industry publication.
I would like to ask all of you, our readers, to join me in supporting our advertisers by visiting one or two of their websites and considering their product or service for your spa. These advertisers have supported the Mexican spa industry by investing their marketing with us over past year.
You can view our advertisers websites below:
Enjoy this issue of Spa Professional Mexico and let’s make 2012 a great year for spas in Mexico,
Sara Jones
.
Happy New Year!
.
I hope each and every one of you enjoyed the festive season with your loved ones. Although I am away from my home country and family, the friends I have made here in Mexico have become a family to me and I am truly grateful.

While feeling so fortunate and grateful my thoughts turned to you, my readers, the professionals of the Mexican spa industry and to my advertisers who have supported Spa Professional Mexico during its first year of business. I would like to thank all of our readers for the support we have received throughout 2011. It is this support that has made all the hard work truly worthwhile.

I would also like to extend my gratitude and appreciation to our advertisers, as it is their support that makes Spa Professional Mexico magazine possible as a free industry publication.

I would like to ask all of you, our readers, to join me in supporting our advertisers by visiting one or two of their websites and considering their product or service for your spa. These advertisers have supported the Mexican spa industry by investing their marketing with us over past year. 

You can view our advertisers websites below:

Enjoy this issue of Spa Professional Mexico and let’s make 2012 a great year for spas in Mexico,
.
Sara 
.
www.alaskaglacialmud.com 
www.alchimie-forever.com
www.all4spas.com
www.bionresearch.com
www.clarisonic.com
www.colegiodemasaje.com
www.collagenmdprofessional.com
www.coolasuncare.com
www.esenciasanmiguel.com
www.g5.com
www.hydrafacial.com.mx
www.imageskincare.com
www.lemieuxcosmetics.net
www.prioriskincare.com
www.privatelabelmusic.com
www.quierete.com.mx
www.tegor.com.mx
www.unex.uci.edu
www.universalcompanies.com
www.labo-uriage.com

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As the year draws to a close, the last issue of Spa Professional Mexico for this year features the first of our Product Awards. The product winners in 40 categories are selected from the finest international brands. Using this information you can choose brands for your spa that you know will provide the results you want to see and keep your clients coming back.
Our spa experiences in this issue have taken us from the Riviera Maya with Grand Velas All Suites Resort & Spa - a modern luxurious spa which pampers to perfection, to Sagrada Wellness - a rustic spa retreat on the outskirts of San Miguel de Allende where guests can exercise, hike, meditate and take part in voluntourism (a vacation combining leisure and sightseeing with the opportunity to work for a charity or other worthwhile cause).
With the festive season upon us, our two feature articles on Spices show you how to add a little extra flavor to your spa treatments and skincare with some of the best Mexican ingredients and combinations. Flavorful Mexican Cinnamon, Cacao seeds from the highlands of Chiapas, fresh Banana leaves, Chiles and Black Pepper to name but a few.
I wish you all success for the busy month of December and a happy and healthy Festive Season and New Year.
See you all in 2012, with the Jan - Feb issue of Spa Professional Mexico.
Enjoy,

As the year draws to a close, the last issue of Spa Professional Mexico for this year features the first of our Product Awards. The product winners in 40 categories are selected from the finest international brands. Using this information you can choose brands for your spa that you know will provide the results you want to see and keep your clients coming back.


Our spa experiences in this issue have taken us from the Riviera Maya with Grand Velas All Suites Resort & Spa - a modern luxurious spa which pampers to perfection, to Sagrada Wellness - a rustic spa retreat on the outskirts of San Miguel de Allende where guests can exercise, hike, meditate and take part in voluntourism (a vacation combining leisure and sightseeing with the opportunity to work for a charity or other worthwhile cause).


With the festive season upon us, our two feature articles on Spices show you how to add a little extra flavor to your spa treatments and skincare with some of the best Mexican ingredients and combinations. Flavorful Mexican Cinnamon, Cacao seeds from the highlands of Chiapas, fresh Banana leaves, Chiles and Black Pepper to name but a few.


I wish you all success for the busy month of December and a happy and healthy Festive Season and New Year.See you all in 2012, with the Jan - Feb issue of Spa Professional Mexico.

Enjoy,

 

Coyle Hospitality Group, a market leader providing mystery shopping and market research services exclusively to hospitality companies worldwide, announces the results of its 2011 Global Spa Report completed by 1,025 respondents from 34 countries on 6 continents in March 2011.

June 20, 2011

(New York, NY) Coyle Hospitality Group is pleased to release the results of their new 2011 Global Spa Report, which reveals what today’s spa consumers really want. With the economic recovery remaining fragile, spa owners need to continue proactively addressing the spa consumers’ priorities and needs. Why do people go to spas? What spa deals are capturing their attention? What is the impact of deal websites like Groupon? And, most importantly, how do spas retain clients and get them to inform their social networks? This exclusive research provides spa professionals better insight into understanding their clients and promoting greater customer loyalty and client retention. The following is a sampling of Coyle’s findings:

  • 47% of spa consumers listed “improving appearance” as one reason they visit a spa
  • 69% of those surveyed visited a spa based on word-of-mouth
  • 52% of respondents have used Groupon to source spa information, a tremendous increase up from only 22% in 2010
  • 66% of respondents have utilized online-deal sites to book a service
  • 86% of respondents would feel comfortable receiving a follow-up correspondence post-visit

Primary Reason for Spa Visits

The full report details the extensive results of Coyle’s analysis and further addresses some key questions such as: Will the deal savvy consumer actually return to my business and pay the going rate? What marketing efforts and promotions work best?

Coyle recognizes that consumers’ decision-making processes differ based on the industry; in spas, emotions are the drivers. Unlike other market research companies, Coyle doesn’t ask people what they ‘would’ do, but rather, what they have done and tries to ask open-ended questions rather than multiple choice wherever possible.

 

Coyle Hospitality Group

http://www.coylehospitality.com/2011-global-spa-report/

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As the dreaded ‘low season’ sets in and the threat of hurricanes looms ominously close to those of us around the coast what better time to focus on your spa marketing techniques to fill the treatment rooms and maximize your revenue. This issue brings you spa marketing techniques from two industry experts with extensive knowledge of spa operations and marketing strategies.

While marketing brings the clients in, what else could be done to make sure they stay longer in your spa, enjoy their experience and return once again? This issue’s feature on spa music provides insight into the benefits of customizing spa music to suit your clients, offering them the power to choose and displaying branded music CDs as retail items for your clients to take home.

Discover some of the latest innovations in skincare research such as products containing Stem Cell technology, Copper Peptides and Zinc Fingers. View the results of our ‘Tried and Tested’ section, focusing on Body Firming, one of the most requested results from a non-massage body treatment.

Enjoy both National and International Spa Experience reviews from the Mandarin Oriental, Las Vegas; Spa Matilda, San Miguel de Allende and Tatewari Spa, Villa La Estancia, Nuevo Vallarta.

With this year’s ISPA Conference and Expo taking place November 7th – 9th in Las Vegas, I hope to see as many of you there as possible representing the growing Mexican spa industry and benefitting from the international knowledge and education the conference has to offer.

Enjoy this issue of Spa Professional Mexico.

Sara Jones

Editor

 

 

Recently, we called several resort spas and spoke to the spa receptionist, (one Mexican to another, therefore without any language barriers) and asked a couple of questions, the results were astonishing…

When I think about visiting a Spa one of the first things I want to know is the product brand they will use for the treatments. Now I understand that as a spa professional my knowledge of the brands is more extensive than most, but many of our clients are seasoned spa goers who would like to know this information beforehand.

When asked what product brand their spa used 57% of the spa receptionists replied saying they didn’t know and no effort was made to find out. What would be the answer from your Spa Receptionist? Is this information they are trained in or are they just there to accept bookings without the knowledge to back it up?  If so then your Spa is no doubt missing out on both treatment and retail revenue.

Only 35% had immediate knowledge and were able to advise us of their product brands (well done to these spas!), 4% replied by saying we should send an email to receive this information and a further 4% said they would not give out this information. This last category gave perhaps the most worrying response we came across, implying that they have the information but that potential clients are not allowed to know this information before arriving at the spa or resort.

I return now to my initial question; does your Spa Receptionist know enough about your Spa? Try having a friend or a colleague from another department call your spa and ask some basic questions that you would assume they should be able to answer, the results may surprise you!

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After the great response to the first edition of Spa Professional Mexico it’s been a busy 2 months preparing for this edition and attending both the Expo Spa in Mexico City and the International Esthetics, Cosmetics & Spa Conference in Las Vegas.

This issue brings you spa news from around the world including this year’s Global Spa Summit held in Bali, Indonesia. The most notable news from the summit is the launch of ‘Spa Evidence’, the world’s first portal collating thousands of medical studies and providing evidence for spa and wellness therapies. With a wide range of therapies covered and more research to be added as it becomes available, this is a fantastic resource for the spa and wellness community around the world. Visit spaevidence.com to start benefiting from the wealth of information available.

Our feature article this issue looks at the challenge and opportunity of the male spa and skincare market. Are you capturing your share of this market?  Are you retailing to them? Learn the secrets of this rapidly growing market sector and how to cater to it successfully.

The topic for discussion this issue is the emergent trend of salt rooms, a historic therapy returning to popularity across the spa world. Salt rooms provide health benefits such as improved immune system function and relief from respiratory ailments. Adding this service to your spa not only provides an additional revenue source without the use of a therapist but also has proven health benefits your guests may be looking for.

Once again, please enjoy this issue of Spa Professional Mexico,

 

Sara Jones

Editor

This year the Global Spa Summit, held in Bali, May 2011, launched ‘Spa Evidence’ via their website.  This fascinating collection of scientific research covers a vast array of spa treatments and alternative therapies presented clearly and simply for the use of spa industry professionals and spa goers alike.

Once on the site I could barely tear myself away. The wealth of objective information will help to serve the industry by providing evidence of the beneficial effects of so many therapies.  I am sure this will be used in the future, if not already by insurance companies looking to lower payouts by improving the health of their customers with preventative therapies, corporations aiming to reduce sick days in their workforce due to stress related illnesses and spas to provide proof of the effects of their therapies and further evidence that a course of treatment is needed rather than single sessions.

Spa Evidence is a greatly welcomed resource to the global spa industry with fantastic potential.  Thank you Global Spa Summit!

Spa Professional Mexico Magazine, Online Now

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When I moved to Mexico I fell in love with an amazing and beautiful country, the lush green landscape, the warm temperatures the tranquil beaches, of course the sunshine but not least of all the wonderful people of Mexico.

Working in the spa industry here has its similarities and differences to the spa industry in other parts of the world but one thing remains, the huge potential we have in an industry still just starting out.   There is so much room for growth of the spa industry in so many directions.  The wellness revolution is just beginning, with the stress of life seeming to never end and healthcare systems all over the world under increasing pressure and failing to provide, the spa industry can do so much more for so many people.

Here in Mexico we have the luxury of a great climate, bringing the tourist industry from North America and beyond, and those guests staying in our hotels and visiting our spas have certain expectations.  The spa guest is no longer an ‘average’ person just wanting a massage or facial and not knowing much more about it, they are spa savvy and tech savvy with knowledge of the best services, trends and ingredients and a world of information at their fingertips.  So what does this mean to the spas of Mexico?  We have a great opportunity to touch the lives of our guests with hospitality, care and attention and knowledge of their needs, whatever they might be.  We must look to the world of spa and wellness and beyond to understand the latest information our industry has to offer.

Spa Professional México aims to bring information from across the global spa industry to all levels of spa professionals here in México and draw together the community providing a forum for discussion and an avenue for news and information.

Please enjoy the first issue of Spa Professional Mexico!

 

Sara Jones

Editor

Sienna Creasy

Sienna Creasy, Spa Group Director, Island Outpost (Now with Jewel Resorts)

 

SIENNA: We go thru some amazing, jam-packed times in Jamaica. Like all destination areas, we are busy during several months of the year and have some months where things slow down. How do you keep your team motivated after each busy season and during slow times?

Anseli Reyes

Anseli Reyes, Remède Spa Manager & LAD Spa Champion Mexico, The St. Regis Mexico City

 

ANSELI: What are some of the ways I can increase retention of local guests and keep them coming back?

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