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Expert Panel: Which protocols established during the pandemic should be continued, and how can we ensure guests follow them? with Liliana Grajales

Which protocols established during the pandemic should be continued, and how can we ensure guests follow them?

 

 

 

By Carolina Molina Gómez
Directora / Director
Sihuatl Spa
México

 

 

 

 

Liliana Dominguez-Grajales
Co-Founder
Southeast Spa Wellness Association
Spa Wellness Events
www.sespaa.com

 

 

Cleaning guidelines have always been a priority for spas, salons and fitness centers. Since the pandemic we have been reintroduced to cleaning and the importance of disinfection, sanitization and creating open spaces. Some regimens should stay relevant in the absence of a pandemic:

• Deep cleaning: Commercial cleaners that contain soap or detergents decreases germs, however cleaning alone does not remove most harmful germs or disease

• Disinfect: By killing germs on the surface you can lower the chances of spreading germs, further minimizing the risk of spreading diseases

• Sanitize: All tools, equipment, products and spaces should be sanitized after each guest to help further maintain cleanliness. This includes spraying high-touch areas with disinfectants and leaving the disinfectant on as directed

• Ventilation: Provide airflow, open spaces, and ventilation to help clear disinfectants and cleaning products

Creating protocols will promote and support the common practice of cleaning, and will also enhance wellness in your property. Adding a cleaning ritual before starting any service can help therapists to ensure guests practice cleaning rituals. One protocol added during the pandemic that we should continue is the ‘warm welcome’: a warm hand scrub ritual with tea tree oil and sugar, performed on the guest before their service commences, a great way to start the relaxation journey and ensure handwashing.

Fabiola
Author: Fabiola

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