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Recently, we called several resort spas and spoke to the spa receptionist, (one Mexican to another, therefore without any language barriers) and asked a couple of questions, the results were astonishing…

When I think about visiting a Spa one of the first things I want to know is the product brand they will use for the treatments. Now I understand that as a spa professional my knowledge of the brands is more extensive than most, but many of our clients are seasoned spa goers who would like to know this information beforehand.

When asked what product brand their spa used 57% of the spa receptionists replied saying they didn’t know and no effort was made to find out. What would be the answer from your Spa Receptionist? Is this information they are trained in or are they just there to accept bookings without the knowledge to back it up?  If so then your Spa is no doubt missing out on both treatment and retail revenue.

Only 35% had immediate knowledge and were able to advise us of their product brands (well done to these spas!), 4% replied by saying we should send an email to receive this information and a further 4% said they would not give out this information. This last category gave perhaps the most worrying response we came across, implying that they have the information but that potential clients are not allowed to know this information before arriving at the spa or resort.

I return now to my initial question; does your Spa Receptionist know enough about your Spa? Try having a friend or a colleague from another department call your spa and ask some basic questions that you would assume they should be able to answer, the results may surprise you!

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After the great response to the first edition of Spa Professional Mexico it’s been a busy 2 months preparing for this edition and attending both the Expo Spa in Mexico City and the International Esthetics, Cosmetics & Spa Conference in Las Vegas.

This issue brings you spa news from around the world including this year’s Global Spa Summit held in Bali, Indonesia. The most notable news from the summit is the launch of ‘Spa Evidence’, the world’s first portal collating thousands of medical studies and providing evidence for spa and wellness therapies. With a wide range of therapies covered and more research to be added as it becomes available, this is a fantastic resource for the spa and wellness community around the world. Visit spaevidence.com to start benefiting from the wealth of information available.

Our feature article this issue looks at the challenge and opportunity of the male spa and skincare market. Are you capturing your share of this market?  Are you retailing to them? Learn the secrets of this rapidly growing market sector and how to cater to it successfully.

The topic for discussion this issue is the emergent trend of salt rooms, a historic therapy returning to popularity across the spa world. Salt rooms provide health benefits such as improved immune system function and relief from respiratory ailments. Adding this service to your spa not only provides an additional revenue source without the use of a therapist but also has proven health benefits your guests may be looking for.

Once again, please enjoy this issue of Spa Professional Mexico,

 

Sara Jones

Editor

This year the Global Spa Summit, held in Bali, May 2011, launched ‘Spa Evidence’ via their website.  This fascinating collection of scientific research covers a vast array of spa treatments and alternative therapies presented clearly and simply for the use of spa industry professionals and spa goers alike.

Once on the site I could barely tear myself away. The wealth of objective information will help to serve the industry by providing evidence of the beneficial effects of so many therapies.  I am sure this will be used in the future, if not already by insurance companies looking to lower payouts by improving the health of their customers with preventative therapies, corporations aiming to reduce sick days in their workforce due to stress related illnesses and spas to provide proof of the effects of their therapies and further evidence that a course of treatment is needed rather than single sessions.

Spa Evidence is a greatly welcomed resource to the global spa industry with fantastic potential.  Thank you Global Spa Summit!

Spa Professional Mexico Magazine, Online Now

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When I moved to Mexico I fell in love with an amazing and beautiful country, the lush green landscape, the warm temperatures the tranquil beaches, of course the sunshine but not least of all the wonderful people of Mexico.

Working in the spa industry here has its similarities and differences to the spa industry in other parts of the world but one thing remains, the huge potential we have in an industry still just starting out.   There is so much room for growth of the spa industry in so many directions.  The wellness revolution is just beginning, with the stress of life seeming to never end and healthcare systems all over the world under increasing pressure and failing to provide, the spa industry can do so much more for so many people.

Here in Mexico we have the luxury of a great climate, bringing the tourist industry from North America and beyond, and those guests staying in our hotels and visiting our spas have certain expectations.  The spa guest is no longer an ‘average’ person just wanting a massage or facial and not knowing much more about it, they are spa savvy and tech savvy with knowledge of the best services, trends and ingredients and a world of information at their fingertips.  So what does this mean to the spas of Mexico?  We have a great opportunity to touch the lives of our guests with hospitality, care and attention and knowledge of their needs, whatever they might be.  We must look to the world of spa and wellness and beyond to understand the latest information our industry has to offer.

Spa Professional México aims to bring information from across the global spa industry to all levels of spa professionals here in México and draw together the community providing a forum for discussion and an avenue for news and information.

Please enjoy the first issue of Spa Professional Mexico!

 

Sara Jones

Editor

Sienna Creasy

Sienna Creasy, Spa Group Director, Island Outpost (Now with Jewel Resorts)

 

SIENNA: We go thru some amazing, jam-packed times in Jamaica. Like all destination areas, we are busy during several months of the year and have some months where things slow down. How do you keep your team motivated after each busy season and during slow times?

Anseli Reyes

Anseli Reyes, Remède Spa Manager & LAD Spa Champion Mexico, The St. Regis Mexico City

 

ANSELI: What are some of the ways I can increase retention of local guests and keep them coming back?

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